Refund policy
We have a return policy for wrong and damaged items. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and meet the following requirements:
- Unworn and unused
- Unwashed and undamaged
- No signs of wear, stains, or odors
- Includes all original tags, packaging, and accessories
- Receipt or proof of purchase is required
To start a return, you can contact us at info@blukus.com. If your return is accepted, we'll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
To help reduce unnecessary emissions and waste, we do not offer free returns. We encourage thoughtful purchases and mindful shipping choices as part of our commitment to more responsible consumption.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded the price of the product. Shipping costs and duties can not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.